Food Operations Analyst
Core
Support day-to-day food delivery experience for members enrolled in meal-delivery and food support programs by managing order fulfillment and resolving service issues.
Role type
Operations Analyst (Customer Support)
Builds
Accurate and timely food deliveries for program members
Domain
Food delivery / Meal programs
Required skills
Customer support, Order fulfillment coordination, Problem-solving, Detail-oriented, Computer proficiency (Microsoft Office/Google Workspace), Written and verbal communication
Responsibilities
Provide high-quality customer support to current and prospective members, Coordinate food delivery operations and act as a primary point of contact for member order fulfillment, Investigate and resolve order fulfillment issues, Monitor order accuracy and quality standards, Identify opportunities to improve ordering and fulfillment processes, Support additional operational priorities as needed