Senior Service Designer
Core
Designing seamless, human-centred experiences and shaping end-to-end services that deliver meaningful value to customers, employees, and the business.
Role type
Senior Service Designer (Strategy & Systems)
Builds
End-to-end services, future state experiences, and practical service outcomes across channels and business units.
Domain
Consumer services (automotive, travel, insurance, roadside assistance) + Service Design
Required skills
Systems thinking, strategic thinking, end-to-end service design, discovery research, evaluative research, prototyping, stakeholder influence, mentoring
Preferred skills
Agile/Change Management training, AI tools in design process
Technologies
AI tools
Responsibilities
Lead end-to-end service design initiatives from discovery to optimisation; Apply systems thinking across channels and business units; Plan and lead customer and employee research; Design current and future state journeys and service blueprints; Develop and test prototypes and pilots; Translate service concepts into implementable changes across people, process, policy, and technology; Define success measures and assess impact; Build stakeholder relationships and champion customer experience.
Seniority
Senior, hands-on IC with mentorship
