Directeur(trice), Expérience client, croissance et modernisation
Core
Senior leadership role responsible for end-to-end customer journey and growth strategy for a major digital investment platform, leading initiatives in customer experience, digital adoption, AI, and organizational change.
Role type
Senior leadership IC (Customer Experience & Growth)
Builds
Multi-year strategies, investment roadmaps, business cases, and transformation programs for a digital investment platform
Domain
Financial services / Digital investing
Required skills
Strategic leadership, cross-functional decision-making, portfolio management, change management, AI adoption, financial analysis, stakeholder management, team leadership (100+ employees), regulatory compliance navigation
Preferred skills
Agile methodologies, human-centered design, Lean improvement, program management, analytics
Technologies
AI-enabled capabilities, digital channels, data analytics platforms
Responsibilities
Own end-to-end customer journey and growth outcomes; Establish annual and multi-year growth objectives; Use customer feedback and data to identify pain points and prioritize improvements; Lead modernization priorities and experience roadmaps; Translate needs into requirements and investment recommendations; Drive digital and AI adoption across the organization; Establish governance structures for portfolio management; Provide strategic advice to senior executives; Coordinate cross-functional teams; Lead and develop large teams; Ensure transformation priorities translate into sustainable operating processes; Manage risk within established frameworks
Seniority
Senior, hands-on IC with executive influence
