Senior Azure Cloud Customer Experience Engineer - Japanese Speaking
Core
Primary engineering contact accountable for strategic Azure customers' support experience, driving resolution of critical/complex problems and acting as the voice of the customer.
Role type
Senior IC cloud support engineer (strategic accounts)
Builds
Azure cloud services and customer support solutions
Domain
Cloud computing / Enterprise IT support
Deliverable
client delivery
Required skills
complex technical troubleshooting, root cause analysis, cross-functional stakeholder management, cloud architecture guidance, product feedback synthesis, escalation management
Preferred skills
IaaS (Compute, Storage, Networking), Data Platform (SQL, BigData), Azure PaaS (Redis, Service Bus, IoT), Identity/Authentication (AD, SSO), automation scripting (PowerShell, Python, C#), Kubernetes
Technologies
Azure SQL DB, HDInsight, Hadoop, Azure Stream Analytics, Azure Data Factory, Data Bricks, Redis Cache, Service Bus, Event Hub, Azure AD, ADFS, Cosmos DB, Azure Kubernetes Service, PowerShell, Python, C#
Responsibilities
Utilize engineering tools and telemetry to flag defect patterns and inform customers of active issues; synthesize customer feedback to identify feature gaps and recommend content improvements; conduct health checks and guide customers on solution deployment and new versions; handle complex escalations and perform deep root cause analysis; act as a voice of customers to influence product/business plans and drive feature integration; partner with engineering and product teams to resolve high-impact issues and improve service reliability.
Seniority
Senior, hands-on IC