17181 - Service Operations Specialist - MI - On Site
Core
Primary point of contact for clients managing payroll, tax, HRIS, and account management workflows to ensure accurate processing and service delivery.
Role type
Service Operations Specialist
Builds
Client service delivery across payroll, tax, and HRIS platforms
Domain
HR Technology / Payroll Services
Required skills
Payroll processing, HRIS management, Client account management, Data accuracy review, System troubleshooting, Regulatory compliance
Preferred skills
Customer service, Microsoft Office, PEO/ASO/HCM environment experience, PRISM system
Technologies
Payroll platforms, Reporting tools, HRIS, Service portals, Microsoft Office (Outlook, Teams, Excel, PowerPoint), PRISM
Responsibilities
Act as main point of contact for assigned clients, Coordinate user setup and deliver system training, Process payroll accurately and timely, Manage and escalate client issues, Maintain and update HRIS employee records, Provide technical support for system-related issues
Seniority
Entry-level to Mid-level, hands-on IC
