Operations Officer
Core
Process domestic and international payments, resolve transaction disputes, and conduct fraud due diligence to ensure accurate and secure customer outcomes.
Role type
Payment Operations Officer (IC)
Builds
Payment processing workflows, dispute resolution cases, and fraud prevention measures for customers
Domain
Banking / Financial Services / Payments
Required skills
payment processing, transaction dispute resolution, fraud due diligence, reconciliation, customer service, data accuracy, problem-solving, multi-system navigation
Preferred skills
payments operations, card operations, banking operations
Responsibilities
Process domestic and international payment requests accurately, investigate payment exceptions, conduct due diligence to protect customers from fraud, review and manage card and transaction disputes, respond to customer and stakeholder enquiries, process foreign cheque deposits and manual payments, identify and escalate processing errors, maintain accurate records
Seniority
Junior to Mid-level, hands-on IC