Regional IT Service Delivery Manager
Core
Leading Tier 2 hardware engineering service delivery and 24x7 operations for mission-critical systems across multiple OCONUS customer locations.
Role type
Senior IC service delivery manager (hardware engineering)
Builds
24x7 operational support for mission-critical hardware systems
Domain
Defense/Security hardware operations
Required skills
Hardware maintenance, Team leadership, Operational support management, Security clearance management, Stakeholder communication, Process improvement, Staffing planning, Technical troubleshooting
Responsibilities
Lead Tier 2 hardware engineering service delivery across multiple OCONUS customer locations, Oversee the Tier 2 hardware support team responsible for providing 24x7 operations and maintenance support for mission-critical systems, Manage all aspects of the maintenance team including assigning work and delegating authority, Plan, coordinate, and deconflict staffing requirements to ensure uninterrupted operational support, Serve as the primary escalation point for customer service inquiries and operational issues, Analyze customer issues and coordinate appropriate corrective actions including repair, replacement, or field service activities