Support Officer
Core
Provide frontline IT support for hardware, software, and connectivity issues across a corporate environment.
Role type
IT Support Officer (Service Desk)
Builds
Resolves incidents and service requests for end users
Domain
Corporate IT / Microsoft 365
Required skills
Windows troubleshooting, Microsoft 365 support, device provisioning, endpoint management, asset inventory management, user access administration
Preferred skills
Microsoft Intune, Windows Autopilot, SharePoint Online, OneDrive, Microsoft Teams
Responsibilities
Provide support across hardware, software, Microsoft 365, printing, mobile devices, and connectivity issues; Act as the first point of contact for incidents, service requests, and user enquiries; Troubleshoot and resolve desktop, laptop, and peripheral-related issues; Support device provisioning, deployment, and onboarding activities; Maintain asset registers, device inventories, and stock levels; Assist with endpoint management and user access administration; Escalate complex issues when required and follow through to resolution.