IT Service Dispatcher / Coordinator
Core
Acts as the operational control center for an IT service department, managing customer requests, scheduling technicians, and coordinating daily operations.
Role type
IT Service Dispatcher / Coordinator
Builds
IT service operations and customer support workflows
Domain
IT Services / Customer Support
Deliverable
dashboards & analysis
Required skills
Request handling, Technician scheduling, Operational coordination, Customer communication, Problem solving, Multitasking
Preferred skills
Dispatching experience, Ticketing software familiarity
Responsibilities
Managing incoming customer requests via phone, email, or ticket system; Coordinating technician appointments and monitoring progress; Organizing meetings with potential new clients; Overseeing open tickets and following up; Serving as the main interface between customers and internal teams; Responding quickly to emergencies and scheduling challenges
