Analista de Sustentação de Sistemas
Core
First-line support for client systems and contracted areas, managing incident prioritization and bridging business, technical, and vendor teams.
Role type
Senior IC application support engineer
Builds
Production application stability and incident resolution for enterprise clients
Domain
Enterprise IT services, cloud, and application maintenance
Required skills
Incident management, ticketing tools, database querying (Oracle, SQL Server), log analysis, test execution, data validation, stakeholder coordination, documentation, escalation procedures
Preferred skills
PHP, web applications, Android mobile applications
Technologies
Google Cloud Platform (GCP), ASP, ASP.NET, .NET Framework, .NET Core, Java, JavaScript, Visual Basic, Forms-based applications, Oracle Database, Microsoft SQL Server
Responsibilities
Handle first-line client incidents for contracted systems, manage client priorities, coordinate between business units, technical teams, and vendors, monitor critical technology and business environments proactively, document solutions and update knowledge bases, escalate complex incidents to Level 3 teams
Seniority
Mid-level, hands-on IC
