Agent de service à la clientèle bilingue en assurance vie
Core
Provide policyholder and product information to clients and advisors, document issues, and resolve service requests for life insurance customers.
Role type
Bilingual customer service representative (life insurance)
Builds
Customer support and service operations for DXC's ISB insurance software platform
Domain
Insurance (Life & Annuity)
Deliverable
client delivery
Required skills
English (fluent), French (fluent), customer service, issue documentation, service standards compliance, non-financial transaction processing
Preferred skills
Life insurance industry knowledge, policy administration experience
Responsibilities
Provide policyholder and product information to clients and advisors, Document issues and respond to requests by determining appropriate action, Follow up with clients within established service standards, Maintain service records, Ensure service standards are maintained or excelled, Process non-financial transactions when necessary