Analyst II Business Process Transactions
Core
Support Brighthouse Financial internal and external wholesalers with inquiries about newly submitted business and existing annuity products across all distribution channels.
Role type
Senior IC customer support representative (annuities)
Builds
Customer service interactions and information delivery for annuity business
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer service, Communication, Problem solving, Organizational skills, Knowledge of annuity markets and products, Ability to work under pressure
Preferred skills
Series 6 designation, Knowledge of Brighthouse Financial procedures
Responsibilities
Answer incoming phone calls regarding annuity products from wholesalers and advisors, Discuss all aspects of the annuity business, Maintain and build rapport with wholesalers, Perform cross-training across franchises to load balance inbound calls
