Analyst I Business Process Transactions
Core
Provide service to annuity contract holders by responding to requests regarding contract products, benefit plans, and policy provisions.
Role type
Junior IC business process analyst (insurance)
Builds
Customer service responses and transaction processing for insurance clients
Domain
Insurance (Life Insurance and Annuities)
Deliverable
client delivery
Required skills
Life Insurance and Annuities experience, understanding of insurance products (policy provisions, values, procedures), administrative processes, claims, underwriting, marketing organizations
Preferred skills
Process improvement, data analysis, identifying process bottlenecks, quality assurance
Technologies
Electronic systems for insurance data access
Responsibilities
Respond to customer requests via written correspondence, research and discuss contract options, process transactions and refer modifications, access multiple electronic systems, support special campaigns, participate in process improvement projects
Seniority
Entry-level, hands-on IC
