Analista de Suporte Tecnico Junior
Core
Provide on-site technical support for end-users, handling installation, maintenance, and troubleshooting of hardware and software in a modern workplace environment.
Role type
Junior field service technician
Builds
Secure, efficient, and collaborative digital work environments for clients
Domain
IT Services / Modern Workplace
Deliverable
product features
Required skills
Field service support, hardware installation and maintenance, Windows OS support, Microsoft 365 support, mobile device support, local network connectivity, IT asset management (IMACD), inventory control
Preferred skills
ITSM tools, TCP/IP troubleshooting, multi-location corporate environments, ITIL or Microsoft certifications
Responsibilities
Perform on-site field service for end-user support, install and configure notebooks/desktops/printers/peripherals, troubleshoot hardware and software issues, support Windows/M365/mobile devices, assist with local network and connectivity, execute IT asset lifecycle processes, manage IT inventory, document activities and solutions
Seniority
Junior, hands-on IC
