Analista de Suporte Tecnico Junior
Core
Provide on-site technical support for end-users, managing hardware installation, maintenance, and troubleshooting across notebooks, desktops, printers, and peripherals.
Role type
Junior field service technician
Builds
Hardware support and IT asset lifecycle management for enterprise clients
Domain
IT Support / Field Service
Deliverable
physical/clinical work
Required skills
Field service support, hardware installation and maintenance, Windows OS support, Microsoft 365 support, mobile device support, local network connectivity basics, IT asset management (IMACD), inventory control
Preferred skills
ITSM tools, TCP/IP troubleshooting, multi-location corporate environments, Microsoft/ITIL certifications
Technologies
Windows, Microsoft 365, ITSM tools
Responsibilities
Perform on-site field service for end-user support, install and configure hardware, troubleshoot devices, support Windows and mobile devices, manage IT asset lifecycle, conduct inventory and asset control, document support activities
Seniority
Junior, hands-on IC
