Técnico de operación y soporte con VoIP,
Core
Provide technical support and administration for enterprise contact center platforms, focusing on VoIP services, incident management, and vendor coordination.
Role type
VoIP Operations and Support Technician
Builds
Contact center voice platforms and related telephony services
Domain
IT Services / Telecommunications / Contact Centers
Required skills
VoIP protocols (SIP, RTP), Windows Server administration, Linux administration, PowerShell scripting, Network fundamentals (IPs, VLANs, UDP/TCP)
Preferred skills
Vocalcom HERMES360 experience, IPC Unigy experience, NICE Recording experience, Contact center environment experience, Banking sector experience
Technologies
Windows Server, Linux, PowerShell, SIP, RTP, Vocalcom HERMES360, IPC Unigy, NICE Recording
Responsibilities
Manage users and extensions on the voice platform, Resolve VoIP incidents, Perform basic administration of Windows Server and Linux servers, Review and execute existing PowerShell scripts, Diagnose connectivity and network issues related to voice services, Open and track cases with manufacturers and vendors, Document procedures and incidents
Seniority
Junior to Mid-level, hands-on IC