Analista de Suporte Técnico
Core
Provide Level 1 technical support for IT infrastructure, ensuring high availability and productivity for end-users.
Role type
Junior IT Support Analyst
Builds
IT service continuity and user experience
Domain
IT Infrastructure / Modern Workplace
Deliverable
client delivery
Required skills
IT support fundamentals, Windows environments, Active Directory, ITSM tools, incident management, technical documentation
Preferred skills
Microsoft 365, network troubleshooting, cloud technologies, field services experience
Responsibilities
Answer Level 1 support tickets for end-users, monitor systems and resolve routine incidents, assist in infrastructure deployment and migration projects, maintain technical documentation, support network and OS operations
Seniority
Junior, entry-level IC
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