Analista de Suporte Técnico
Core
Provide Level 1 technical support for IT infrastructure services, assisting end-users across various corporate technologies and tools.
Role type
Junior IC IT Support Analyst
Builds
IT service continuity and user productivity
Domain
Enterprise IT / Modern Workplace
Deliverable
client delivery
Required skills
IT support fundamentals, Windows environments, Active Directory basics, ITSM ticket management, network troubleshooting basics, cloud technology interest
Preferred skills
Microsoft 365 administration, user/group management in AD, field services experience, ITSM tool familiarity, cloud technologies
Responsibilities
Answer Level 1 support tickets for infrastructure services, monitor systems and resolve routine incidents, assist in infrastructure deployment and migration projects, maintain technical and operational documentation, support end-users with devices and collaboration tools
Seniority
Junior, entry-level IC
