Analista de Suporte Técnico Pleno
Core
Provide Level 1 technical support for IT infrastructure, ensuring high availability and productivity for end-users.
Role type
Mid-level IT Support Analyst
Builds
Digital workplace environments and IT service continuity
Domain
IT Services / Modern Workplace
Deliverable
client delivery
Required skills
IT infrastructure support, Windows environments, Active Directory, ITSM tools, cloud technologies, networking basics, user account management, technical documentation
Preferred skills
Microsoft 365 administration, field services experience, cloud computing knowledge
Responsibilities
Provide Level 1 technical support for IT infrastructure, assist in operation and maintenance of IT environments, monitor systems and resolve routine incidents, collaborate on infrastructure deployment and migration projects, support end-users with devices and collaboration tools, maintain technical and operational documentation
Seniority
Mid-level, hands-on IC