Líder de Suporte Técnico
Core
Lead local and remote technical support operations, ensuring service quality and continuity for end-users while coordinating the support team.
Role type
Senior Technical Support Team Lead
Builds
End-user support services and IT infrastructure stability
Domain
IT Services / Modern Workplace
Deliverable
client delivery
Required skills
Technical leadership, incident management, SLA monitoring, Windows/M365/AD knowledge, cross-functional collaboration, executive reporting
Preferred skills
ITIL/Microsoft certifications, global support experience, ITSM tools, digital transformation projects, cloud technologies, capacity planning
Technologies
Windows, Microsoft 365, Active Directory, ITSM tools
Responsibilities
Lead local and remote technical support operations; Coordinate and technically guide the support team; Act as focal point for critical escalations; Monitor KPIs and SLAs; Ensure operational process execution; Coordinate infrastructure and endpoint support; Collaborate with global teams; Prepare executive reports; Update technical documentation.
Seniority
Senior, hands-on IC with leadership
