Líder de Suporte Técnico
Core
Leading local and remote technical support operations, ensuring service quality and continuity for end-users in a corporate environment.
Role type
Senior Technical Support Team Lead
Builds
IT support services, incident resolution, and operational improvements for end-users
Domain
IT Infrastructure and Enterprise Support
Deliverable
client delivery
Required skills
Technical leadership, incident management, SLA monitoring, Windows/M365/AD knowledge, stakeholder communication, problem-solving
Preferred skills
ITIL/Microsoft certifications, global support experience, ITSM tools, digital transformation projects, cloud technologies, capacity planning
Technologies
Windows, Microsoft 365, Active Directory, ITSM tools, cloud computing
Responsibilities
Lead local and remote technical support operations, coordinate and mentor the support team, act as focal point for critical escalations, monitor KPIs and SLAs, ensure operational process compliance, coordinate infrastructure and endpoint support, collaborate with global teams, prepare executive reports, update technical documentation
Seniority
Senior, hands-on IC with leadership responsibilities
