Analista de Infraestrutura
Core
Field service technician providing on-site hardware support, installation, maintenance, and troubleshooting for end-users.
Role type
Field Service Technician (IT Hardware)
Builds
Physical IT assets (notebooks, desktops, printers, peripherals) and local infrastructure support
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Field service support, hardware installation and maintenance, troubleshooting (hardware/software/connectivity), Windows OS support, Microsoft 365 support, mobile device support, IMACD processes, IT asset lifecycle management
Preferred skills
Enterprise environment experience, ITSM tools, inventory processes, IT support best practices, Microsoft/ITIL certifications
Responsibilities
Perform on-site field service support for end-users, install and configure hardware and peripherals, diagnose and troubleshoot connectivity issues, manage IT asset lifecycle (IMACD), support local infrastructure and networks
Seniority
Individual Contributor