Analista de Suporte Técnico
Core
Field service technician providing on-site technical support for end-users, managing hardware lifecycle, and maintaining local IT infrastructure.
Role type
Field Service Technician (Hardware & Desktop Support)
Builds
Hardware installations, configurations, and maintenance for end-user devices and local network connectivity.
Domain
IT Services / Hardware Support / Field Operations
Deliverable
product features
Required skills
Field service support, hardware installation and troubleshooting, Windows OS support, Microsoft 365 support, mobile device support, local network connectivity, IT asset management (IMACD), inventory control
Preferred skills
ITSM tools, TCP/IP networking, multi-location corporate environments, Microsoft/ITIL certifications
Technologies
Windows, Microsoft 365, mobile devices, printers, desktops, notebooks, local networks
Responsibilities
Perform on-site field service for end-user support, install and configure hardware (notebooks, desktops, printers), troubleshoot operating systems and devices, support local network connectivity, execute IT asset lifecycle processes (IMACD), manage IT asset inventory, document support activities and solutions