Analista I Serviços Infraestrutura
Core
Field service technician providing on-site hardware support, installation, maintenance, and asset lifecycle management for end users.
Role type
Field Service Technician (IT Infrastructure)
Builds
Hardware support and asset management for client IT environments
Domain
IT Infrastructure / Hardware Support
Deliverable
physical/clinical work
Required skills
Field service support, hardware installation and maintenance, troubleshooting (hardware/software/connectivity), Windows OS support, Microsoft 365 support, mobile device support, IMACD processes, IT asset lifecycle management
Preferred skills
Enterprise environment experience, ITSM tools, inventory processes, IT service management best practices, Microsoft/ITIL certifications
Technologies
Windows, Microsoft 365, mobile devices, printers, desktops, notebooks
Responsibilities
Perform on-site field service support for end users, install and configure hardware peripherals, diagnose and troubleshoot connectivity issues, manage IT asset lifecycle (IMACD), support local infrastructure and networks
Seniority
Individual Contributor