Analista de Serviços de Infraestrutura
Core
Field service technician providing on-site hardware support, installation, maintenance, and troubleshooting for end-users in a modern workplace environment.
Role type
Field Service Technician (IT Hardware)
Builds
Secure, efficient, and collaborative digital work environments for enterprise clients.
Domain
IT Infrastructure / Hardware Support / Modern Workplace
Deliverable
physical/clinical work
Required skills
Field service support, hardware installation and maintenance, troubleshooting (hardware/software/connectivity), Windows OS support, Microsoft 365 support, mobile device support, IT asset management (IMACD), local network support
Preferred skills
Enterprise environment experience, ITSM tools, inventory processes, IT service management best practices, Microsoft/ITIL certifications
Technologies
Windows, Microsoft 365, mobile devices, printers, desktops, notebooks, local networks
Responsibilities
Perform on-site field service support for end-users, install and configure hardware peripherals, diagnose and troubleshoot connectivity issues, manage IT asset lifecycle, support local infrastructure and networks
Seniority
Individual Contributor, hands-on technical role