GSD First Line Tech Support with French
Core
First Line Tech Support providing technical issue resolution to global customers via voice, email, chat, and portal.
Role type
First Line Tech Support
Builds
IT support services for Fortune 500 clients across manufacturing, banking, insurance, and government sectors.
Domain
IT Services / Global Support
Deliverable
client delivery
Required skills
French (fluent), English (fluent), General IT knowledge, Communication skills
Preferred skills
Previous IT experience, Windows OS knowledge (Windows 7, 10), Microsoft Apps knowledge (Office, O365, Outlook, Teams)
Responsibilities
Interact with customers across multiple support communication channels, provide technical issue resolution in a professional manner.
Seniority
Entry-level / Junior
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