Regional HR Service Delivery Manager (APAC)
Core
Build and oversee HR service delivery operations for the APAC region, ensuring accurate and timely resolution of client and employee HR tickets while maintaining regulatory compliance.
Role type
Senior HR Service Delivery Manager
Builds
HR service delivery infrastructure, SOPs, and knowledge base for multi-country operations
Domain
Human Resources / Global Mobility / APAC Region
Deliverable
client delivery
Required skills
HR service delivery management, multi-country operations, SOP development, team building, compliance navigation, escalation management, vendor coordination, KPI/SLA monitoring
Preferred skills
Startup/high-growth environment experience, multilingual capabilities, client-centric approach, problem-solving, adaptability
Technologies
N/A
Responsibilities
Serve as regional subject matter expert for HR processes and country-specific requirements; Establish and maintain SOPs and playbooks for scalable operations; Collaborate cross-functionally with Payroll, Legal, and Risk teams; Manage and resolve complex HR tickets and escalations; Build and lead a regional team of HR Delivery Specialists; Monitor KPIs and SLAs for service delivery; Coordinate onboarding of new countries and clients; Engage local vendors and counsel for compliance.
Seniority
Senior, hands-on IC with team leadership
