Delivery and Success Associate
Core
Support customers onboarding and using the Ketryx AI platform to manage safety-critical and regulated development processes in healthcare life sciences.
Role type
Delivery and Success Associate (technical, engineering-adjacent)
Builds
Ketryx AI software platform for regulated industries
Domain
Healthcare life sciences / Regulated software development
Deliverable
client delivery
Required skills
Engineering mindset, structured problem solving, technical communication, analytical reasoning, collaborative mindset
Preferred skills
Customer success experience, quality/regulatory background, SaMD familiarity, early-stage startup experience
Technologies
Ketryx platform, QMS, V-model, requirements management, verification & validation
Responsibilities
Partner with clients during onboarding and ongoing use of the Ketryx platform, Assist with configuring Ketryx to align with customer development processes, Help customers reason through verification activities and structured development processes, Investigate technical and workflow challenges, Share customer insights with Product, Engineering, and Quality teams, Contribute to accurate documentation within the Quality Management System (QMS), Build fluency in regulated software development concepts
Seniority
Early-career to Mid-level, hands-on IC
