Medical Assistant
Core
Non-clinical care coordination and member support, assisting RNs with medication profiles, records, referrals, and transitions of care.
Role type
Medical Assistant (Care Coordination)
Builds
Member care outcomes and support services
Domain
Healthcare / Care Management
Deliverable
client delivery
Required skills
Documentation accuracy, EHR/CRM proficiency, Communication, Time management, Problem-solving, HIPAA compliance
Preferred skills
Medical Assistant certification (CMA/RMA/CCMA), Bilingual Spanish/English, Medicaid/Medicare experience
Technologies
EHR/CRM systems, Payer portals
Responsibilities
Gather and document member medication profiles and allergies; Schedule RN joint calls and follow-up appointments; Coordinate Transitions of Care (TOC) tasks and post-discharge follow-ups; Prepare charts for RN assessments; Send provider notifications with plan highlights; Track referrals and authorizations; Request and verify medical records; Conduct hospital visits for high-risk members; Maintain documentation in EHR/CRM and payer portals; Coordinate non-clinical services (transportation, housing, etc.); Confirm member eligibility for services.
Seniority
Entry to Mid-level, hands-on IC