Service Delivery Supervisor
Core
Lead a team of ROI specialists to manage client requests, ensure data accuracy and compliance, and handle escalated situations for healthcare data release.
Role type
Front-line People Management Supervisor
Builds
Client service workflows and compliant medical records management
Domain
Healthcare / Data Release of Information
Required skills
Team leadership, training, process improvement, quality assurance, HIPAA compliance, stakeholder communication, project coordination, data review, escalation management
Preferred skills
Health Information experience, EMR systems (EPIC, Cerner), metric-based work experience, team building
Technologies
Power BI, MS Office
Responsibilities
Lead and train a team of ROI specialists; ensure quality assurance and compliant records management; handle escalated client situations; coordinate with client management on complex issues; participate in project teams to advance operational strategies; oversee audit teams receiving requests from payors.
Seniority
Individual Contributor, supervisory level