Member Engagement Advocate
Core
Outbound sales advocate calling members to guide them through healthcare benefits and schedule specialist care appointments.
Role type
Senior IC outbound sales advocate (healthcare navigation)
Builds
Member care journeys and scheduled specialist appointments
Domain
Healthcare / Specialty Care
Required skills
Outbound sales, consultative selling, objection handling, benefits education, case management, HIPAA compliance, CRM proficiency, bilingual communication (English-Spanish)
Preferred skills
Healthcare contact center experience, care navigation, sales/case management
Technologies
CRM systems, contact center technologies
Responsibilities
Make high-volume outbound calls to schedule care, handle objections and educate members on benefits, coordinate across providers and insurers, document cases in real-time, resolve escalated member issues, meet call and conversion metrics.
Seniority
Mid-level, hands-on IC
