Customer Service Representative
Core
Primary point of contact for customer inquiries, managing the order lifecycle from initiation to fulfillment, and collaborating with internal teams to resolve complex issues.
Role type
Customer Service Representative
Builds
Customer relationships and operational order fulfillment
Domain
Software/GIS technology support
Deliverable
client delivery
Required skills
problem-solving, attention to detail, prioritization, multi-tasking, research skills, adaptability, Microsoft Office Suite proficiency
Preferred skills
SAP knowledge, Salesforce knowledge, Microsoft Excel proficiency, Bachelor's in business
Technologies
SAP, Salesforce, Microsoft Office Suite, Microsoft Excel
Responsibilities
Deliver timely and accurate customer support, manage order processes, collaborate with internal departments to resolve issues, analyze processes for efficiency improvements, learn new systems and best practices
Seniority
Entry-level to Junior
