Client Relationship Manager (Korean)
Core
Manage direct Korean clients under the KAM structure, supporting onboarding, activation, retention, and operational coordination to improve client engagement and reduce KAM workload.
Role type
Senior Client Relationship Manager (Korea Market)
Builds
Client retention and activation programs for retail trading accounts
Domain
Financial Services / Forex & CFD Brokerage
Deliverable
client delivery
Required skills
Korean language (native), English communication, client relationship management, brokerage operations, financial markets knowledge (Forex/CFD/leverage), Korean retail market expertise, compliance awareness, issue escalation
Preferred skills
Experience with Korean brokerage clients, IBs, trading platforms, FX/CFD brokers
Technologies
Trading platforms, CRM systems, compliance reporting tools
Responsibilities
Manage direct Korean clients under KAM structure; assist KAMs with day-to-day client servicing and operational requests; coordinate with internal teams (Sales, Compliance, Payments, etc.); monitor client activity and identify activation/retention opportunities; support market campaigns and partner activities; maintain accurate client records; escalate complaints, risk concerns, and compliance matters; report money laundering or market abuse suspicions.
Seniority
Senior, hands-on IC