Vendor Support Representative - Fully Remote
Core
Frontline support agent for healthcare vendors (pharma, device reps) using O.R. TRAX and iBadge to manage facility access and surgical scheduling.
Role type
Support Agent (Vendor Support)
Builds
Vendor access and surgical scheduling platform for hospitals and ambulatory surgery centers
Domain
Healthcare SaaS / Operating Room Management
Deliverable
client delivery
Required skills
Atlassian tools (Jira, Confluence), phone-based support (inbound/outbound), root cause analysis, SOP documentation, issue triage, deescalation, written/verbal communication, multitasking, detail-oriented documentation
Preferred skills
B2B/SaaS experience, healthcare or regulated-industry experience
Responsibilities
Answer inbound and outbound vendor support calls, manage Jira Service Management tickets from intake to resolution, investigate issues to find root cause and propose solutions, maintain and update SOPs and Confluence documentation, triage and escalate issues per documented paths, provide professional communication with non-technical vendors
Seniority
Individual Contributor, entry to mid-level