IT Support Engineer
Core
Provide end-user IT support, automate operational processes, and manage device identity systems for a fast-growing AI company.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Automated support workflows, device management systems, and employee lifecycle processes
Domain
Enterprise IT Operations, Identity & Access Management, macOS Ecosystem
Required skills
macOS troubleshooting, Google Workspace administration, Slack administration, SaaS tool support, identity and access fundamentals, MDM fundamentals, endpoint management, Bash scripting, Python scripting
Preferred skills
Zero-trust security concepts, networking basics (DNS, DHCP, VPNs), project migration experience, AI tool usage
Responsibilities
Triage and resolve hardware, software, and account issues via ticketing systems; Diagnose and resolve issues across macOS, ChromeOS, iOS, and Android; Troubleshoot device enrollment, configuration profiles, and policy enforcement; Support access management and employee lifecycle workflows; Handle escalations requiring cross-team coordination; Participate in on-call rotation; Write and maintain internal documentation; Identify patterns in support requests to drive automation; Assist with scripting for automation tasks
Seniority
Senior, hands-on IC