Global Service Manager, HR Administration & Service Delivery
Core
Central operational lead for HR Administration services, managing customer onboarding, employee lifecycle administration, and service delivery across a global portfolio.
Role type
Senior Service Delivery Manager (HR Operations)
Builds
Global HR administration services for scale-up and innovative technology firms
Domain
Global HR services / Business Services
Deliverable
client delivery
Required skills
Project management, stakeholder management, service delivery coordination, risk management, SLA adherence, data accuracy, process improvement, team training, knowledge management
Preferred skills
Experience with global expansion services, payroll and tax coordination, local service provider management
Technologies
RAIDS logs, SteerCo reports, BAU systems, Service ticketing systems
Responsibilities
Create project and onboarding plans; Forecast launch dates; Liaise with local experts and service providers; Serve as Single Point of Contact for customers; Monitor service delivery status and deadlines; Update and maintain BAU systems; Create and verify service tickets; Provide feedback on business improvement initiatives; Train and onboard team members.
