Strategy & Operations, FDE
Core
Strategy partner to Forward Deployed Engineering (FDE) leadership, owning the plan for headcount, capacity, work mix, pricing, and partner scaling for production AI systems on Claude.
Role type
Strategy & Operations Lead (GTM)
Builds
Annual/quarterly plans, demand/capacity/staffing models, business review materials, reporting dashboards, and partner economics models.
Domain
AI / Generative AI / Professional Services
Deliverable
dashboards & analysis
Required skills
Strategy & operations planning, services business economics (utilization, rates, margin), capacity/staffing modeling, SQL, executive reporting, cross-functional influence, AI tool automation
Preferred skills
GTM strategy in fast-growth professional services, services pricing & SOWs, delivery partner program management, consumption-based business experience, LLM application technical fluency, Salesforce/PSA tools, AI/cloud infrastructure company experience
Technologies
SQL, Claude Code, agents, Salesforce, PSA tools
Responsibilities
Build FDE's annual/quarterly plan including headcount and capacity; Model demand, capacity, and staffing scenarios; Lead monthly/quarterly business reviews and set KPIs; Build automated reporting systems with Revenue Ops and Data Science; Shape commercial models with Finance and Legal; Design partner scaling plans and economics; Design organizational structure and roles; Lead cross-functional projects from problem definition to process implementation; Automate workflows using AI tools.
Seniority
Senior, hands-on IC