Resident Experience Associate
Core
First point of contact for prospects and residents, responsible for creating stellar first impressions, building positive relationships, and fostering a sense of community within residential properties.
Role type
Resident Experience Associate (Hospitality/Retail)
Builds
Community tours, resident engagement events, and positive community atmosphere
Domain
Residential real estate / Hospitality
Deliverable
product features
Required skills
Lead conversion, tour coordination, resident problem-solving, event planning, social media engagement, review generation, front desk operations, package management, customer service, communication, attention to detail, physical lifting (up to 25 lbs)
Preferred skills
Leasing license (to be obtained within 90 days)
Technologies
Various software, apps, and computer programs
Responsibilities
Convert leads into community tours, coordinate tours with the leasing team, provide timely assistance to residents and prospects, plan and execute resident engagement events, generate social media awareness, encourage online reviews, organize front desk logs and package rooms, work flexible shifts including weekends and evenings
Seniority
Individual Contributor, entry-to-mid level