Customer Service Specialist
Core
Field incoming and outbound calls to schedule, confirm, and follow up on pest control service appointments for residential and commercial customers.
Role type
Customer Service Specialist (Pest Control)
Builds
Schedules service visits for technicians and maintains efficient routes to minimize drive time.
Domain
Home Services / Pest Control
Deliverable
product features
Required skills
Scheduling, route optimization, customer database management, call handling, data entry, privacy compliance
Preferred skills
Customer service experience, sales experience
Technologies
Windows-based systems, Web-based scheduling tools, Microsoft Office
Responsibilities
Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments; Navigate scheduling systems to track routes and optimize current and future schedules; Schedule appointments for technicians to minimize drive time and recommend alternative routes; Identify customer concerns and evaluate needs through listening and probing questions; Monitor, update, and maintain customer database with accurate information including call details, payments, and results; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.
Seniority
Entry-level, hands-on IC