Managed Service Delivery Manager
Core
Lead and scale cloud and infrastructure managed services operations, ensuring service delivery excellence and operational management for enterprise and public sector accounts.
Role type
Senior Managed Service Delivery Manager
Builds
Cloud and infrastructure managed services for enterprise and Singapore government clients
Domain
Cloud computing and IT infrastructure operations
Required skills
Cloud operations, infrastructure support, managed services delivery, enterprise account management, stakeholder engagement, service delivery management, ITIL processes, cloud platforms (AWS/Azure/GCP), public sector project experience
Preferred skills
ITIL framework expertise, public sector environment experience
Technologies
AWS, Azure, GCP
Responsibilities
Act as primary point of contact for assigned accounts and build relationships with client stakeholders; Oversee end-to-end delivery and operations of cloud and infrastructure managed services ensuring SLA compliance; Establish and refine operational processes, frameworks, and governance models to support scalable growth; Collaborate with internal engineering teams to ensure smooth service execution; Identify opportunities for service improvements, optimization, and account expansion; Participate in client meetings, service reviews, and performance reporting.
Seniority
Senior, hands-on IC with strategic account growth focus