Accounts Operation Manager
Core
Managing end-to-end operations for a global investment banking client's suite of services, including presentations, production, fleet, records, and mail operations with full P&L responsibility.
Role type
Senior IC Accounts Operation Manager
Builds
Operational services for global investment banking clients
Domain
Financial Services / Business Process Outsourcing
Required skills
P&L management, team leadership, client relationship management, operational improvement, staff training and development, financial reporting, vendor management, business continuity planning, compliance enforcement, project management
Preferred skills
Banking industry experience, risk and compliance knowledge, negotiation skills, cross-cultural sensitivity, change management, strategic planning
Technologies
Microsoft Excel, Word, PowerPoint, reprographic software, mail management systems
Responsibilities
Oversee staffing and ensure optimal site coverage; manage client-instigated special projects and software upgrades; prepare monthly invoices, gross margin templates, and payroll; review P&L and balance sheet statements; produce and update business continuity and succession plans; conduct annual site audits and customer satisfaction surveys; manage equipment performance and vendor relationships; resolve disciplinary issues and foster team collaboration.
Seniority
Senior, hands-on IC with management responsibilities
