Agent UX Designer
Core
Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels for global customers.
Role type
Senior IC Agent UX Designer (Conversation Design)
Builds
AI agent interaction flows, voice quality frameworks, and evaluation rubrics for conversational AI platforms.
Domain
Conversational AI / Enterprise Customer Experience
Deliverable
production ML models
Required skills
Conversation design, voice experience design, evaluation framework creation, cross-functional collaboration, enterprise product strategy, documentation
Preferred skills
TTS provider experience, speech synthesis tools, frontier AI deployment, multilingual fluency (Spanish)
Responsibilities
Advise customers on conversation design and voice selection; Evaluate and iterate on voice quality across providers and languages; Build playbooks and rubrics to scale best practices; Partner with Engineering to translate insights into platform improvements; Enable Customer teams to apply design judgment independently; Share learnings to improve consistency across deployments.
Seniority
Senior, hands-on IC