Head of Fraud Operations (Banking)
Core
Senior leadership role building and scaling fraud operations to protect customers and the organization from sophisticated financial fraud across banking, investments, and crypto.
Role type
Senior leadership fraud operations head
Builds
Fraud detection and resolution systems for banking, investments, and crypto platforms
Domain
Financial services (Banking, Investments, Crypto)
Deliverable
production ML models
Required skills
Fraud operations leadership, banking payment rails expertise, team scaling, operational performance management, fraud risk mitigation, workflow automation, data analysis, cross-functional leadership
Preferred skills
SQL, Grafana, AI-enabled workflows, crypto fraud typologies, FINTRAC compliance, bilingualism (French/English)
Technologies
SQL, Grafana, AI tools
Responsibilities
Lead and scale fraud operations teams across multiple business lines; oversee client-facing investigations; manage operational performance and capacity planning; implement preventative controls with Product and Engineering; optimize workflows via automation and data analysis; establish quality assurance frameworks; mentor managers and team leads.
Seniority
Senior, hands-on IC with strategic leadership
