Customer Service
Core
Inbound customer service, complaint and case management, troubleshooting, service coordination, and sales support for home appliance brands.
Role type
Customer Service / CareLine Consultant
Builds
Exceptional customer experiences from initial enquiry through resolution
Domain
Home appliances / Consumer goods
Deliverable
client delivery
Required skills
Inbound call handling, email management, product information delivery, troubleshooting, complaint resolution, service coordination, sales support, record keeping, multi-system navigation, priority management
Preferred skills
Coordinating service technicians, managing appointments
Responsibilities
Handling inbound calls and emails, providing product information and troubleshooting, managing complaints and cases, coordinating service bookings with engineers and partners, rescheduling appointments, identifying sales opportunities, guiding purchasing processes, escalating complex matters, maintaining customer records
Seniority
Individual Contributor
