Technical Support Manager (m/f/d) L2
Core
Own escalated technical support cases for AI companions in care facilities, debugging integrations with German care software and resolving complex IT infrastructure issues.
Role type
Senior L2/L3 Technical Support Manager (AI/Healthcare)
Builds
AI companion digital workflows for care facilities
Domain
Healthcare technology / German care software ecosystem
Required skills
Observability/monitoring tools (Grafana, Sentry), Networking fundamentals (firewalls, proxies, DNS, TLS), Windows/Linux system administration, API and system integrations, Incident management, Root cause analysis, Mentoring
Preferred skills
Experience with on-prem configurations, MDM-managed shared devices
Technologies
Grafana, Sentry, Windows, Linux
Responsibilities
Reproduce and isolate faults across app, backend, and customer networks; Debug integrations with German care documentation systems; Resolve customer-side IT issues (firewalls, certificates); Lead critical incidents and drive resolution with Engineering; Turn recurring issues into permanent fixes and mentor 1st-level colleagues
Seniority
Senior, hands-on IC
