Data Scientist
Core
Build end-to-end AI solutions for customer support use cases including case analysis, knowledge retrieval, recommendations, and automation.
Role type
Senior IC Data Scientist (Applied AI/LLMs)
Builds
AI-native microservices, applications, and agentic AI workflows for customer support
Domain
Enterprise Software / Customer Support / AI
Deliverable
production ML models
Required skills
Python, Machine Learning, Data Analysis, Feature Engineering, Model Development, SQL, Cloud-native tools
Preferred skills
Spark, Elasticsearch, LLMs, Embeddings, RAG, Semantic Search, Knowledge Graphs, Agentic workflows
Responsibilities
Understand business and technical requirements for AI solutions; Design and implement data and model pipelines; Take models from experimentation to production; Analyze large-scale structured and unstructured data; Apply modern AI techniques including LLMs and agentic workflows
Seniority
Mid-Senior, hands-on IC
