Subscription Operations Executive
Core
End-to-end management of subscription business including order processing, lifecycle coordination, and customer communication.
Role type
Subscription Operations Executive
Builds
Subscription services and customer experience
Domain
B2B/B2C Subscription Management
Required skills
Operations coordination, Order processing, Customer service, Stakeholder management, Data integrity, Process improvement, Compliance management, Reporting, Renewal management, Microsoft Office (Excel/PowerPoint)
Responsibilities
Verify and process subscription orders ensuring accuracy of customer information and pricing. Coordinate with Sales, Call Centre, and Service teams to ensure timely order activation. Monitor order status from submission through completion and resolve discrepancies. Act as primary point of contact for subscription-related enquiries and operational coordination. Manage the complete subscription lifecycle including activation, maintenance scheduling, renewals, and terminations. Generate operational reports on order volume, activation status, and renewal performance.