EU Regional Service Delivery Manager, Invoice to Pay (I2P)
Core
Lead regional Invoice-to-Pay (I2P) service delivery across Europe, ensuring accurate, timely, and compliant execution of invoice processing, issue resolution, and operational performance within a multi-country shared services environment.
Role type
Senior IC Regional Service Delivery Manager (Finance Operations)
Builds
End-to-end invoice-to-pay processes and shared service operations for Xylem's European regions
Domain
Water technology industry + Finance Operations/Accounts Payable
Required skills
Accounts Payable operations, Invoice-to-Pay processes, Shared Services management, Team leadership, SOX compliance, Process improvement, Stakeholder management, KPI monitoring, ERP systems, Change management
Preferred skills
Outsourced service provider management, Multi-country finance operations, ERP transformation (SAP, Coupa), Automation tools, Continuous improvement initiatives
Technologies
SAP, SAP S/4HANA, Coupa, OCR tools, Case management tools, Reporting dashboards
Responsibilities
Lead day-to-day regional I2P operations ensuring accuracy and compliance; Manage teams across multiple European shared service locations; Monitor and evaluate service outputs and operational performance; Establish and monitor SLAs and KPIs; Partner with Finance, Procurement, and Technology to resolve operational issues; Drive continuous improvement and automation initiatives; Support audit requests and control remediation; Provide input to Global Process Management for standardization and transformation.
Seniority
Senior, hands-on IC
