People Services Transformation Lead
Core
Lead the end-to-end transformation of People Services by accelerating automation, digitization, and AI adoption to reduce transactional load and improve associate support efficiency.
Role type
Senior program lead for HR operations transformation and AI integration
Builds
Automated workflows, AI-driven support agents, and digitized processes for global People Services
Domain
HR Shared Services / People Operations / AI & Automation
Deliverable
production ML models | product features
Required skills
Program and project management, AI/LLM tool evaluation and pilot management, cross-market process adaptation, data-driven business case development, stakeholder alignment, change management
Preferred skills
PMP or Agile/Scrum certification, hands-on experience with agentic workflows, fluency in US/Canada/India market dynamics
Technologies
LLMs, chatbots, self-service agents, case management systems, unified help centers
Responsibilities
Drive prioritization and execution of automation and digitization initiatives; Build and manage project plans, timelines, and RAID logs for transformation initiatives; Partner with regional teams to identify and scale high-performing processes; Evaluate and pilot emerging AI/LLM-powered tools; Translate operational metrics into actionable business cases; Align cross-functional stakeholders and manage change adoption
Seniority
Senior, hands-on IC with program leadership
