Travel customer representative
Core
Support clients throughout their travel journey from booking to return, handling inquiries, bookings, changes, cancellations, and issues via email, phone, and messaging.
Role type
Customer service representative (travel)
Builds
Travel itineraries, booking updates, and client support for Kopp Travels USA
Domain
Travel and hospitality
Deliverable
client delivery
Required skills
Verbal and written communication, customer service experience, organization, attention to detail, technology proficiency, problem-solving
Responsibilities
Respond to client inquiries via multiple channels, assist with travel bookings and modifications, provide destination and policy information, follow up on trip details, handle complaints with empathy
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